Refund policy

Refund Policy We want you to love your new outdoor space. We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility Requirements To be eligible for a return, your item must be in its original condition, unused, and in its original packaging. Since our products are large outdoor items, please ensure the packaging is sufficiently secured for return transit. You will also need the receipt or proof of purchase.

Return Shipping & Restocking Fees

• Defective or Damaged Items: If your item arrives damaged or defective, we will cover the return shipping costs.

• Customer Remorse (No-reason returns): If you choose to return an item due to personal preference, the customer is responsible for return shipping costs. Additionally, a 15% restocking fee may be applied to cover the handling and inspection of large-format outdoor items.

Damages and Issues (Important) Please inspect your order upon reception. If your package shows signs of damage upon delivery, please document the damage (photos) and note it on the carrier’s delivery receipt if possible. Contact us immediately at Temperapatio@gmail.com so we can evaluate the issue and arrange for a replacement or repair.

How to Start a Return To start a return, contact us at Temperapatio@gmail.com. Do not ship your item back before receiving our return authorization. Unauthorized returns will not be accepted.

Exceptions / Non-Returnable Items Unfortunately, we cannot accept returns on sale items, gift cards, or items that have been assembled and used.

Refunds Once we receive and inspect your returned item, we will notify you of the approval status. If approved, the refund will be processed to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.